As we mentioned everywhere in the website, apart from cold process soaps, rest of the products in our thuyaa’s platform are made fresh once after you place your orders. We put our best efforts to ship your orders within 4-6 working days, whereas in some cases it might take around 12-14 days depending on the availability & other situations.
Purchases are shipped from our warehouse in coimbatore by reputed courier agencies. Our courier partners are DTDC couriers and India Post. Depending on where you live, the time it may take for your orders to reach you may vary.
We have standard shipping charges for most addresses. A flat Rs.90/- charge is applied to all orders.
All items in the website are included with GST charges and no other hidden charges would be added.
To return your product, you should mail your product to: 129, Shiva Nagar, Kalapatti, Coimbatore, Tamil Nadu – 641 048.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over INR 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Out of stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the order handled.